Had my storage locker for a couple years here. Paved parking lot with lots of room to get in and secure

Great to see this place coming back to where it was! I was at my unit today, its now staffed, and my code worked with no issues! I spoke w the young lady in the office and she was great! New management company , THANK YOU!

This has to be the best storage company, prices are very low for good quality. Also I'd have to say that one of the workers brittany is always nice and soooo polite. Everyone agrees. Definitely A amazing company and one of the best

I'd like to take a moment to thank and praise Trinity! After I was disconnected from 3 different customer service reps yesterday, and none of them thought to call me back even though they had my cell number - Trinity came through with flying colors and helped solve my issue. She listened, apologized for my previous experiences (that she had nothing to do with, but felt badly anyway) and was genuinely concerned with helping me. Thank you Trinity for your support today!

I reserved out unit online and then kept running into small problems during the process of completing lease and payment info. I was told software problems that needed to be forwarded higher up and also that maybe it was because I reserved on memorial day and there was just a delay in processing. Whatever the reason it felt like the process should have been more seamless for online applications. Then we got to the facility in high point for our new storage unit and opened it up and there was an air duct taking up a third of the unit. So I called and spoke to DeMarcus. He was very polite and promptly apologized and said the unit was supposed to be labeled as un-rentable but there was a glitch in their system that let it be rented out. He got us switched to another unit very quickly and made the new lease process fast and painless. He was wonderful with customer service. The unit was mostly clean but my husband and I found bits of broken glass and a pair of earrings ( we had our two year old with us so that was a big deal). We of course didn't have a broom to clean it up better. We did have to walk around to find carts to use, but they are provided and that's very nice. So very good customer service but maybe website bugs, for us I think all the kinks are now worked out and it'll be smooth sailing.